Need a different size or color? We’ll help make it right

We want you to feel great about your purchase. Whether you need an exchange or would like to return an item, send us a message on Instagram or Facebook and our team will guide you through the process.

Our support team is available Monday–Friday, 10am–3pm Pacific Time. Most messages receive a response within 1–2 business days if not before.

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Exchanges made easy

Need another size or want to switch to a different available color? No problem.

Please include your order number or the email address used at checkout, along with the item you would like to exchange. Once we locate your order, we’ll explain the next steps and help get everything sorted.

Returns

Returns must be returned within 14 days of delivery. To qualify for a return, merchandise must be:

• New and unused
• Returned in its original retail packaging
• Free from cuts, damage, marks or visible wear
• Approved by our customer-support team and issued an RMA number before being mailed back
  

Return shipping and processing

Returns for a refund are subject to a $5 return processing fee, which will be deducted from your refund. Customers are responsible for return shipping, and original shipping charges are non-refundable.

The $5 processing fee is charged once per order when all approved items are returned together in the same package. If separate returns are initiated for items from the same order, each return may be subject to its own processing fee.

The fee does not apply if you received an incorrect, damaged or defective item. Please contact us and we’ll make it right.

How to start a return

Send us a direct message on Instagram or Facebook and include:

• Your order number or the email address used at checkout
• The item or items you would like to return
• A brief reason for the return
  

Our team will review your request and provide the return instructions. Please make sure every item being returned is included in your approved return request.

Refunds

Once your return has been received and approved, your refund will be issued to the original payment method, less the $5 return processing fee. Please allow 3–5 business days for your bank or card provider to post the refund after it has been issued.

Need additional help?

We’re here for you. Visit our Contact Us page.