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FAQs & CONTACT US

For general product inquires please make sure to take a look at some of our most common FAQs below.

Still not finding what you're looking for?

Email Us 
SUPPORT @ AFFG.co

Our customer service department is available Monday - Friday between 9am - 4pm PST
*Please allow up to 48 hours for a response during normal business hours. 

General Questions

We offer several shipping methods for your convenience available to select during checkout.

Please keep in mind; these estimated timeframes do not include our processing period, which can take up to 48 business hours if your order was placed on a non-business day or holiday.

**If your item is out-of-stock or backordered, it will ship as soon as the item is restocked and available.**

United States
Express 2-3 business days
Standard 5-7 business days

International
Standard 10-14 business days

Yes. Once the order has been shipped, you will receive an email with your tracking information. Please note, it may take 1 – 2 days after shipment for the tracking information to update.

All orders are processed and dispatched from one of our warehouses located in Charlotte, Columbus, or Los Angeles.

All orders are confirmed received by our warehouse team via email confirmation within 10 minutes of being placed. Please check your promotions/spam folder if you think that you did not receive an email confirmation for your order.

SIZE QUESTIONS

LIVERING™ is uniquely designed to comfortably expand to conform to your finger which allows for our whole sizes to include and fit all quarter and half sized fingers. For example: A size 9 LIVERING™ will fit any individual who currently wears a 9, 9.25, 9.5, 9.75 etc up to 10.

No problem. You can find out what size you are with our one minute easy to follow home size guide *click here.

8mm wide and 2mm thick.

MATERIAL QUESTIONS

Yes, Live Ring is made from medical grade silicone that has been tested for biocompatibility. You can rest assured that not only will your ring be kind to your skin, it’s also kind to the skin of your patients. 

Metal rings can become snagged on items, creating a real danger for you and your finger. If Live Ring was to get caught in a situation that would cause you severe harm, it will break so that your finger does not. Every Live Ring is also covered with our 100 year warranty, so just reach out to our customer success team, let them know how Live Ring saved your finger and we will get a replacement mailed out ASAP.

Yes, it is non-conductive. 

DOMESTIC ORDERS

Yes. We work closely with our partners at USPS for our service men and women as USPS is the only carrier that can deliver mail and packages directly to APO/FPO/DPO locations. 

INTERNATIONAL ORDERS

Yes. We ship to more than 240+ countries worldwide. 

All international shipments are subject to international customs clearance search and inspection. Most international orders are received worldwide within 3-10 business days. Some orders can arrive after that timeframe. Keep a copy of your tracking number that was emailed to you as it will provide daily updates regarding the status of your order.