Need a hand? We’re here for you.
Questions about your order, sizing, shipping, or an exchange? Send us a message and our team will help you get it sorted.
For the fastest response, message us on Facebook or Instagram.
Message us on Instagram
Message us on Facebook
Our support team is available Monday–Friday, 10am–3pm Pacific Time. Most messages receive a response within 1–2 business days if not before.
You may also find the answer you need in our frequently asked questions below.
Frequently Asked Questions
How do I choose the correct size?
We use standard U.S. ring sizes, so order the same size you normally wear. If you wear a half size, size down to the nearest whole size.
Not sure of your size? Check a ring you already own or try on a ring from a friend or family member for comparison. Avoid string-and-ruler methods, which can be inaccurate.
If the fit isn’t quite right, don’t worry, we make exchanges quick and easy.
Still need help? Contact us — we’re happy to help.
How do I start an exchange or return?
Exchanges and returns are simple, and we’re happy to help. Send us a direct message on Instagram or Facebook using the links above, and our team will take care of you.
We monitor messages Monday–Friday, 10am–3pm Pacific Time, excluding holidays. Most messages receive a response within 1–2 business days.
To help us assist you faster, please include either:
- The email address used to place your order
- Your order number
When will my order arrive?
Orders are typically processed within 1–2 business days, Monday–Friday. Orders placed late Friday, over the weekend, or on a holiday will begin processing the next business day.
Delivery time depends on the shipping option selected at checkout:
- Tracked U.S. shipping: Most orders arrive within 3–7 business days after leaving our facility.
- Economy Shipping: Please allow 10–15 business days for delivery after your order departs.
You’ll receive a shipping confirmation email when your package is being prepared for carrier pickup. Please note that carrier delays may occasionally occur.
I didn’t receive my order confirmation email.?
Order confirmation emails are automatically sent within 30 minutes of placing your order. If you don’t see yours, please check your Promotions, spam, or junk folder.
Still can’t find it? No problem—message us on Instagram or Facebook, and we’ll help confirm your order. For faster assistance, please include the email address used at checkout or your order number.
Do you ship to military members stationed at APO/FPO/DPO locations?
Yes. We’re proud to ship to military members and their families at APO, FPO, and DPO addresses.
These orders are sent through USPS, which delivers military mail to these locations. Please allow additional transit time, as delivery may take longer than standard domestic shipping.
My ring doesn't glow.
Glow colorways need to be exposed to light before they will glow. Because your ring arrives inside light-blocking packaging, it will need a quick charge when first opened.
Hold the ring 1"-2" away from a bright household light for 15–20 seconds (a 60-watt equivalent bulb very works well ) then take it into a dark room.
Please note: Some of our rings will not glow. Rings with [Stealth] in the name are intentionally designed not to glow.
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Contact: Support@AFFG.co










